Our agency stands out because we’re large enough to provide all necessary coverage, yet small enough to extend personal, detailed service to clients we know by name.
Everyone knows they need insurance, but let’s face it, no one is excited to pay the premiums. Consider the value of insurance from an agents view point – my view point. I have seen homes burned to the ground and the overwhelming burden to families when this occurs. Coping with losing your home and possessions to a fire is tragic. I’m incredibly proud of my industry when we step in to provide guidance and help during a catastrophe like this.
There are many options for people when choosing their insurance companies. When you call my office you will generally speak to someone right away on the phone or get a response back to your email within a few hours. Unlike many of the large companies, you have to call an 800 number and speak to whoever picks up the phone. There is no established relationship and you are just another client. My office and clientele have been built mostly from referrals and word of mouth. Without my client’s satisfaction with my service and products, I would not be able to grow the business – something I take very seriously.
I have a long history in the insurance industry, having started my career in the San Joaquin valley where I worked for my family’s agency. I adopted my aunt as a mentor and learned all aspects of the business. In 2006 I opened JL Martin Insurance Agency in Capitola and am so happy to be working in the same community where I have lived for the past 20 years with my husband and two daughters.
Our agency was built on a foundation of core values like professionalism, experience and superior customer service.